10 Questions to Ask Before Hiring a Roofing Company

There are ten questions you should ask before hiring a roofing company to ensure you’re going to receive quality work from a reliable roofing contractor. Your roof is a vital component of your home, providing protection from the elements and maintaining the structural integrity of your house. When it comes to roof repair, roof replacement, and new roof installations, hiring the right roofing contractor for the job is crucial. With so many options available, it’s important to ask the right questions to ensure you make an informed decision. In this article, we’ll discuss the 10 most essential questions to ask before hiring a roofing company to safeguard your investment and ensure a job well done.

To begin with you should have at least 3 companies you’re interested in. These are roofing companies near San Antonio that you found online through sites like Angi, Houzz, Google, Yelp, BBB, and Thumbtack. Another way to find a roofer you can trust is through word of mouth. Ask your friends, family, or coworkers if they can recommend someone they used before. The good thing about this is that you can go to their house and see the roofing company’s work for yourself. Once you’ve narrowed down your choices to 3, then it’s time to reach out to the companies and start asking questions.

1. Are You Licensed and Insured?

Before considering any roofing company, the first question you should ask is whether they are licensed and insured. A legitimate roofing contractor will have the necessary licenses to operate in your area and state, demonstrating their compliance with local regulations. They should be able to provide you with proof of their license. Additionally, they should carry insurance to protect you and their workers in case of accidents or damage while on the job.

2. What is Your Experience in Roofing?

Experience matters in the roofing industry. Ask about the company’s experience, including the number of years they’ve been in business and the types of roofing projects they have handled. A company with a solid track record is more likely to provide quality workmanship and navigate any challenges that may arise during your project. Do they have specialized training in different roofing systems offered by the manufacturer? Can they show you examples of their work? A reputable contractor will be proud to showcase their work and provide you with the contact information of previous clients. Reach out to these references to get insights into their experiences with the roofing company, including the quality of work, adherence to timelines, and professionalism.

3. Will They Inspect Your Roof?

Will the roofing contractor perform a roof inspection before giving you an estimate? Don’t trust any roofing company that will give you an estimate over the phone without ever looking at your roof. They need to inspect your roof by focusing on the health of your roof, the roofing material, flashings, ventilation, chimney, boots, pitch, dormers, skylights, attic, and deck. Knowing the status of your current roof will help you decide if a simple repair or a full replacement is needed.

4. Will They Provide a Written Estimate?

Is the contractor willing to furnish you with a comprehensive, written estimate? It’s crucial that your chosen roofing contractor presents you with a detailed estimate, encompassing an accurate and thorough description of the proposed work, along with specifics regarding the selected materials for your project. The estimate should also outline any subcontracted work that may be involved, ensuring transparency and clarity in understanding the scope of the entire roofing project. Having this information in writing not only serves as a valuable reference point but also establishes a clear foundation for expectations between you and the contractor, ultimately contributing to a hassle-free job.

5. What is the Warranty on Your Work?

Understanding the warranty on the roofing work is crucial for your peace of mind. A reliable roofing company should offer a warranty for both the materials and the labor. Ask about the specifics of the warranty, including its duration and what it covers. They should also be able to provide you with the product manufacturer’s warranty. This information will help you assess the level of confidence the company has in its work and the materials it uses.

6. What Materials Do You Use, and Why?

The durability and performance of your roof are directly impacted by the quality of materials used. You should ask about the specific types of materials commonly utilized by the roofing company and the rationale behind their recommendations. A reliable roofing contractor will openly discuss their material choices and offer guidance throughout the selection process, taking into account your budget constraints and personal preferences. This collaborative approach ensures that the chosen materials not only meet industry standards but also align with your unique vision, contributing to the overall success and longevity of your roofing investment.

7. What is the Project Timeline?

Understanding the timeline of your roofing project is crucial for planning and coordination. Ask the roofing company for a detailed project timeline, including start and completion dates. While unforeseen circumstances, like weather issues, may cause some delays, a reputable roofing contractor will provide a realistic timeframe and keep you informed of any changes. They should remain in constant contact with you and alert you of any changes before you even have to question them.

8. How Do You Handle Clean-Up and Disposal of Materials?

Roofing projects create a lot of debris and waste materials. Ask about the company’s clean-up and disposal process. A professional roofing contractor will have a plan for removing debris responsibly, ensuring a clean and safe environment around your property. You should never have to clean up after them yourself. They need to leave everything exactly as they found it before they started working. Confirm whether the cost of clean-up and disposal is included in the overall project estimate.

9. What is the Payment Schedule and Accepted Payment Methods?


inally, discuss the payment terms with the roofing company. Be wary of contractors who demand full payment upfront. A standard practice is a progressive payment schedule tied to project milestones however some companies will ask for full payment at the end of the job. Ensure that the payment terms are clearly outlined in the contract. Additionally, confirm the accepted payment methods to avoid any misunderstandings.

10. Do They Offer Financing?

An unexpected, emergency roof replacement may not be in your budget and you might need some help. Does the roofing contractor you’re interested in offer roof financing? What options can they offer? Financing will not only provide you with financial assistance but also reassure you that the roofing company is a stable company that lending institutions trust.

Hiring a roofing company is a significant decision that requires careful consideration. By asking these 10 essential questions, you can make an informed choice and ensure that your roofing project is in capable hands. Kresta Roofing has over 40 years of experience in the roofing industry and is capable of easily answering these 10 questions and more. Start your roofing project today with a Free Roof Inspection and Quote. Kresta Roofing is a reputable roofing contractor in San Antonio and Boerne, Texas that is transparent, communicative, and dedicated to delivering quality work that protects your home or business for years to come.

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